Customer Service
Terms and Conditions
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PLEASE READ THESE TERMS AND CONDITIONS OF USE BEFORE USING THIS SITE.
By using this site, you signify your assent to these Terms and Conditions. If you do not agree to all of these Terms and Conditions of use, do not use this site!
elos-me.com may revise and update these Terms and Conditions at any time.
Free Shipping
Free expedited shipping worldwide on all orders over $300 USD.
Once your order is confirmed, you will get a confirmation E-Mail from us, we will transfer your order to our logistics department. Your order will be prepared-packed and delivered as soon as possible. This process might take between 24 and 48 hours.
Subsequently, we are sending all orders with expedited service all around the world during business days.
Unfortunately, we will not be held responsible for delays due to tax regulations, customs or local tax fees.
2 Year Warranty
All our items have 2-year manufacturer warranty. In case you’ll need to claim the warranty,
please, contact us and we will handle your issue promptly.
It is very important that you’ll keep your order details during this time period.
Money Back Guaranteed
- Your satisfaction is extremely important to us. We offer a 60 days money back guaranteed on all orders. This policy is effective from the date of delivery, Please note that only orders placed directly through elos-me.com are eligible for the money back guaranteed.
- Delivery and Return Policy
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All our products are brand new; each product has a warranty. Orders are processed within 1-2 business days of order placement. Free shipping on International orders (outside the USA) on all orders over $300. All other international orders will be charged at checkout according to destination and package volume. International orders may require duties or additional fees to be paid in your country for importation. Please note these fees are assessed as part of the import/ costume duties. We accept all returns just make sure the product is not defective, with all accessories (if applicable). Pack item/s in the original package or use a secure carton, make sure to enclose the packing slip in the package. We recommend using an insured shipping method as we cannot be responsible for merchandise that is lost. Please allow 2-3 weeks for your return to be received and processed. We will send you an email confirming that your return or exchange has been processed. In case of a return we will credit your original form of payment. elos-me.com will not be held responsible for delays in receiving/ sending the goods due to tax regulations and/or local tax fees.
- Tech Support and Product Repair
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In case you need tech support so you can operate a product you've purchased at elos-me.com, please call our support line at: 630-318-6246 or contact us with any question. In case you need a repair service, you can call our support line anytime at: 630-318-6246. You can also contact us with any question, anytime. We will send you instructions on how and where to send the product to be repaired. In case your item is defective and you wish to send it back to us, please contact us so we will issue a Return Merchandise Authorization number (RMA).
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If you have any question or comment, please do not hesitate to contact us.
